FAQ

Orders

How can I place an order?
Simply browse our collections, select the products you'd like, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase securely.

Can I change or cancel my order?
We process orders as quickly as possible. If you need to make a change or cancel an order, please contact us as soon as possible. We'll do our best to accommodate your request before the order is shipped.

How will I know if my order has been confirmed?
After placing your order, you'll receive an order confirmation email with your order details.

Shipping

How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. Your estimated delivery time will be provided during checkout.

How can I track my order?
Once your order has shipped, we'll send you a shipping confirmation email containing your tracking information, when available.

Do you ship internationally?
Shipping availability depends on the destination. Available shipping options will be displayed at checkout.

Returns & Refunds

What is your return policy?
If you're not completely satisfied with your purchase, please review our Return & Refund Policy for information about eligibility, timeframes, and the return process.

How do I request a return?
Contact our customer support team with your order number and the reason for your return. We'll provide you with the next steps.

When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are processed according to our refund policy. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Products

Are the products shown on your website available?
Products that are available for purchase can be added to your cart. If an item is out of stock, it may not be available for purchase until it is restocked.

Will the product look exactly like the photos?
We make every effort to display our products as accurately as possible. However, colors may appear slightly different depending on your screen and device.

Payments & Security

What payment methods do you accept?
Available payment methods are displayed securely during checkout and may vary depending on your location.

Is my payment information secure?
We use secure payment processing to help protect your payment information during checkout.

Customer Support

How can I contact HouseSerene?
You can reach our customer support team through our Contact Us page or by email at your official customer support email address.

How quickly will I receive a response?
Our team typically responds within 24–48 business hours.

Still Have Questions?

We're happy to help.

Contact the HouseSerene Team →

Thank you for choosing HouseSerene — we're here to make your shopping experience simple, comfortable, and enjoyable.